Hospitality & Hotel    WiFi Services CaseStudy

WiFi services are now considered as basic amenity in a hotel. By having the right tools it can make the job easier as well as improve customer satisfaction and increase business. WiFi connectivity is now an expectation and an integral part of delivering a quality guest experience therefor WiFi quality has become a critical factor in the guest’s perception of the quality of service of a hotel.

The customer expects fast, reliable and secure WiFi service that works without any bugs and interference.

WSMP provides various on boarding methods along with complete customization of the Login Page. This can be used to promote the brand or collaborate with others and promote their brands. WSMP provides an Analytical tool for hotels, for visitor analytics and for using it to further optimize and increase business.

It has a device& user friendly UI which is supported on all devices.

With Zen CC WSMP, the following seamless processes are provided to adhere to best service principles across segments.

WiFi Onboarding

The single most important objective of a WiFi service management solution is to enable WiFi access for the guests with minimum friction. Here are some of the steps that have been implemented to ease the onboarding process.

Guest Authentication

As with any private network, WiFi service providers want the guests to be authenticated before accessing the WiFi network. This allows the providers to identify the users in case of violation of the “usage terms and conditions”.

The guest is required to enter login credentials while accessing the WiFi network. In this case, the login credentials are an easily memorized guest information such as the room number and an easy passcode.

Payment Authorization and Plan Activation

Users are provided with a variety of paid and non paid plans depending on their needs and company policies.

The options may include a per-day plan or entire-stay plan, one-device plan or multi-device plan etc.

Network Access Control

For any enterprise network, the enforcement of appropriate access control is important. Multiple levels of network access controls are supported in the system.

Reach out to us to understand how we helped set up an end-to-end WiFi Service Management Platform for leading hospitality businesses.